Legal – privacy and copyright
This website is owned by T and M Tools, whose address and other contact details are listed below. 
https://www.tandmtools.co.uk.

Website visitors
Like most website operators, T and M Tools collects non-personally-identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request. T and M Tools’ purpose in collecting non-personally identifying information is to better understand how T and M Tools’ visitors use its website. From time to time, T and M Tools may release non-personally-identifying information in the aggregate, e.g., by publishing a report on trends in the usage of its website.

Gathering of personally-identifying information
Certain visitors to T and M Tools’ websites choose to interact with T and M Tools’ in ways that require T and M Tools’ to gather personally-identifying information. The amount and type of information that T and M Tools’ gathers depend on the nature of the interaction.

The contact form will require name, email address, and phone number so we can respond to your enquiry. We may also collect your delivery address if you need products delivered, and payment details if you are making a transaction over the phone. We do not take online payments. 

Information you provide with us
Web server logs
We gather certain information automatically through your use of the Site. This information may include IP addresses, browser type, Internet service provider (ISP), referring or exit pages, the files viewed on the Site, operating system, date/time stamp, and clickstream data to analyze trends in the aggregate and administer the site. We use analytical software to help us understand this information. This software sends information to its licensor. Other sites and companies may also use this software. As a result, the licensor may collect information that, when aggregated by them, allows them to identify you individually. We have no responsibility for this collection and use.

Cookies
A cookie is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns.
T and M Tools’  use cookies and similar technologies to help us identify and track users’ movements around the Site, their usage of T and M Tools’ website, their website access preferences; analyze trends, administer the Site, and gather demographic information about our user base as a whole. T and M Tools’ visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using T and M Tools’ websites, with the drawback that certain features of T and M Tools’ websites may not function properly without the aid of cookies. More information about cookies can be found at www.aboutcookies.org.
How we use personally-identifying information
T and M Tools’ will only use the personal data we collect as reasonably necessary for the following purposes:

to allow you to use and interact with the Site;
to provide the Services to you as our client;
to inform our development of the Site and the Services;
to communicate with you from time to time in response to your requests for information or as may be relevant to your account with us;
to send marketing communications related to the services we provide;
as required by applicable law or legal requirements pertaining to records retention or for internal administrative purposes;
as specifically authorized by you in writing.
T and M Tools’ does not disclose personally-identifying information other than as described below. Visitors can always refuse to supply personally-identifying information, with the caveat that it may prevent them from engaging in certain website-related activities.

Protection of certain personally-identifying information
T and M Tools’ discloses potentially personally-identifying and personally-identifying information only to those of its employees, contractors and affiliated organizations that
(i) need to know that information in order to process it on T and M Tools’ behalf or to provide services available at T and M Tools’ websites, and (ii) that have agreed not to disclose it to others.

T and M Tools’ will not rent or sell potentially personally-identifying and personally-identifying information to anyone. Other than to its employees, contractors and affiliated organizations, as described above, T and M Tools’ discloses potentially personally-identifying and personally-identifying information only in response to a subpoena, court order or other governmental request, or when SumFactors Ltd believes in good faith that disclosure is reasonably necessary to protect the property or rights of T and M Tools’ third parties or the public at large.


We follow generally accepted standards to protect the personal data submitted to us, both during transmission and once it is received. We have put in place reasonable measures and appropriate procedures for implementing these policies and for safeguarding the personal data we collect. However, we cannot guarantee that personal data we collect will never be disclosed in a manner inconsistent with this Privacy Policy.

Third parties
We will not disclose your personal data to third parties except as follows:

when we believe disclosure is reasonably required to comply with any law or legal request;
to enforce our legal and contractual rights, or to protect the rights and safety of others;
to third parties who help us provide any part of the Site or the Services, to the limited extent required for such help, and on condition that they may not further disclose your data or use it for any other purpose; or
as part of a sale of our assets or a merger of our company.
We remain responsible for compliance with this Privacy Policy by third parties to whom we disclose your personal data.

Google Cloud Platform
We use Google Cloud servers to store data related to this site. (https://cloud.google.com/security/privacy/ )

Crisp
We use Crisp to communicate with our customers and provide them support. Also, it is used to manage leads. Intercom’s privacy policy can be found here https://crisp.chat/en/privacy/

ManageWP
MangeWP monitors the performance of our SumFactors server(s), logs and manages running processes (that might contain personally identifiable information). We use it to optimize performance, monitor resource usage and to detect errors. Their Privacy Policy can be found here: https://managewp.com/privacy  

RavenTools
RavenTools is what we use to create individual reports and track progress.
https://raventools.com/privacy/

 

HotJar
Analyses user interactions on websites. Their privacy policy can be found here https://www.hotjar.com/legal/policies/privacy

Email
Google Apps
We use Google/Google Apps to process email communication, manage online documents. Google’s privacy policy is available here: https://policies.google.com/privacy

 

Mailchimp
We use MailChimp for email marketing. Mailchimp’s privacy policy can be found here: https://mailchimp.com/legal/privacy/

Advertising
We may use social media and other providers to manage web advertising campaigns. These service providers use cookies on our sites and/or pixel tracking to serve ads, remarketing, and personalization across the different platforms.

Google AdSense & DoubleClick: https://policies.google.com/privacy

Facebook: https://www.facebook.com/about/privacy/

LinkedIn: https://www.linkedin.com/legal/privacy-policy

Google Analytics
We use Google Analytics to track visitors and aggregating information about the traffic to our websites. The Google Analytics privacy policy can be found here: https://policies.google.com/privacy . We’ve turned on the IP Anonymization feature in Google Analytics. You can learn more about this here: https://support.google.com/analytics/answer/2763052?hl=en

Backups
Automatic backups are taken on a daily basis, but clients can increase the frequency in which these are taken by purchasing one of our addons. Only 90 backups (manual and automatic included) are available for restoration. If a client terminates their account with us, we keep the last 90 backups of their site for 30 additional days, unless directed to delete them.


Publishing Content (Comments, Posts)
Your Profile Picture (aka Gravatar), Display Name, Website (URL) (if any) and Biographical Info (if any) may be visible to website visitors (e.g. if you leave a comment, forum post, or contribute an article/post).

If you author an article/post, your Username, User ID, Profile Picture (Gravatar), Display Name, Website (URL) (if any) and Biographical Info (if any) are provided to any visitor using the website’s REST API interface.


Your rights over personal data
Upon request, we will provide you with details regarding your personal data that has been collected by us or which is under our control. If you would like to change information that we maintain about you, you may log into your account and change it or submit a support request for any information to which you don’t have access or the ability to change yourself. Information covered by this Privacy Policy may be deleted upon your request, provided that such deletion may impact our ability to provide you with the Services.

You may opt-out of receiving most e-mails from us by following the “unsubscribe” instructions provided in the e-mails.

We may keep your personal data for as long as reasonably required to meet the purposes described herein. Additionally, we will retain this information as required by law, as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Privacy policy changes
Although most changes are likely to be minor, T and M Tools’ may change its Privacy Policy from time to time, and in T and M Tools’s sole discretion. T and M Tools’encourages visitors to frequently check this page for any changes to its Privacy Policy. Should T and M Tools’  decide to change its Privacy Policy, we will post such changes on this page so that our Clients are always aware of how we use their personal information and in what circumstances it discloses it. Client’s continued use of this site after any change in this Privacy Policy will constitute Client’s acceptance of such change.


DMCA website notice
If you believe a T and M Tools’ customer on a site hosted by T and M Tools’ is infringing your copyright, please send a written notice to to the contact details as per our contact page.

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us.